Shipping policy

Shipping & Delivery Policy

Last Updated: October 14, 2026

At Mirror Fox Art Gallery, we treat every artwork as a collector’s item. From individual unframed prints to large-scale original canvases, all pieces are gallery-inspected and packed with archival-grade materials to ensure safe transit to your collection across the United States.

1. Fulfillment & Processing Timelines

Because fine art requires specialized handling and framing, processing times vary based on the item type:

Artwork Type Processing Time
Unframed / Stretched Canvas Dispatched in 3 – 5 business days
Custom-Framed Works Dispatched in 7 – 10 business days (assembled to order)
Limited Edition / Hand-Signed Works Dispatched in 5 – 7 business days (includes COA inspection)

Note: Processing times refer to the time required to inspect, prepare, frame, and pack your artwork before it is handed to the shipping carrier. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Domestic Shipping Rates & Carriers

We partner with major insured carriers—including FedEx, UPS, and DHL—to deliver your orders safely across all 50 U.S. states.

  • Standard Insured Ground Shipping: Delivered in 3–7 business days after dispatch.

  • Expedited Shipping: Available at checkout for select works (2–3 business days after dispatch).

  • Freight / Oversized Shipping: Artworks exceeding standard courier dimensions (e.g., large original canvases over 48 inches) will ship via specialized freight carriers on a custom pallet or crate.

Exact shipping fees are calculated at checkout based on artwork dimensions, weight, framing options, and delivery destination.

3. Signature Requirement & Delivery Security

To protect your investment against theft or loss during transit:

  • Signature Upon Delivery: All orders valued at $250 USD or higher require a direct signature upon delivery.

  • Carrier Holds: If you are unavailable to sign for your shipment, you may use your carrier tracking link to request a hold at a local pickup location (e.g., FedEx Office or UPS Access Point).

  • P.O. Boxes: We cannot ship physical artwork to P.O. Boxes or APO/FPO addresses due to size restrictions and signature requirements.

4. Transit Insurance & Package Tracking

  • Fully Insured Transit: Every domestic shipment dispatched by Mirror Fox Art Gallery is fully insured against loss or physical damage during transit at no extra charge to the buyer.

  • Tracking Notifications: As soon as your order leaves our gallery, you will receive an automated email containing your tracking number and real-time tracking updates.

5. Damaged or Missing Shipments

While we maintain exceptional packaging standards, transit issues can occasionally occur.

In the Event of Damage:

Please inspect your packaging immediately upon arrival. If your artwork arrives damaged:

  1. Contact us within 48 hours (and no later than 5 business days) at Info@MirrorFoxArtGallery.com.

  2. Include your Order Number.

  3. Attach clear photos showing both the damaged artwork and the damaged exterior shipping box/packaging.

  4. Keep all original boxes and packing materials until your claim is finalized.

For complete details on damage claim approvals and refunds, please review our [Return & Refund Policy].

6. Delivery Address Corrections

Please double-check your shipping address prior to completing your purchase.

  • Address modifications can only be made before the artwork leaves our gallery.

  • If a package is returned to us due to an incorrect or incomplete address provided by the buyer, the buyer will be responsible for re-shipment costs.

7. Contact Us

If you have questions regarding transit estimates, specialized delivery, or domestic shipping rates, please reach out to our logistics team:

  • Email: Info@MirrorFoxArtGallery.com

  • Gallery Entity: Mirror Fox Art Gallery (Entity No. 0013544844)

  • Address: 3009 North Ringgold Street, Philadelphia, PA 19132